Shipping Policy
Shipping Policy
Thank you for shopping with us! We want your experience to be as smooth and enjoyable as possible, so here’s all the important information regarding our shipping process.
Processing Time
All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays. Please note that shipping times may vary during peak seasons or special promotions.
Shipping Rates & Delivery Times
We offer the following shipping options:
- Free Shipping: 5-10 business days (Typically $5.99 or free on orders over $70)
- Standard Shipping: 5-7 business days (Typically $14.99)
- Express Shipping: 2-3 business day (Typically $29.99)
Please note: Delivery times may vary depending on your location and are subject to external factors like weather conditions or carrier delays.
International Shipping
We currently offer international shipping to select countries. International shipping fees and delivery times will be calculated at checkout. Customs fees, import duties, and taxes are the responsibility of the customer and are not included in the shipping charges.
Order Tracking
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. You can track your order on the carrier's website.
Shipping Restrictions
At this time, we only ship to [Canada, United States, United Kingdom, Australia and New Zealand]. We are working on adding more countries/regions in the near future.
Lost or Damaged Items
If your package is lost or damaged during shipping, please contact us immediately at [lemillion556@gmail.com]. We will assist you in filing a claim with the carrier and work to resolve the issue as quickly as possible.
Shipping Address
Please double-check that your shipping address is correct before completing your purchase. We are not responsible for lost packages due to incorrect or incomplete addresses.
Changes to Your Order
Once an order is placed, it cannot be modified or canceled. Please review your cart and shipping information carefully before submitting your order.
Contact Us
If you have any questions about our shipping policy, please don’t hesitate to reach out to our customer service team at [lemillion556@gmail.com]. We are here to help!
Most Common Asked Questions
What payment methods do you accept?
We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options depending on your region.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order directly through our website or the carrier’s website.
Do you ship internationally?
Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary based on your location. Please check the shipping options during checkout for more details
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days.
Is my personal information secure?
Yes, we take your privacy and security seriously. We use SSL encryption to protect your data during transactions, and we do not share your information with third parties without your consent.
Do I need an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to track your orders, save shipping information, and receive exclusive offers.